Terms and Conditions of Sale

1. Introduction and Acceptance

Welcome to heirloomqualitygear.com (the “Website”). These Terms and Conditions of Sale (“Terms”) govern the relationship between you, the customer, and us, the operator of the Website, regarding your purchase of products through our platform. By placing an order on this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you are advised not to proceed with a purchase. Please note that these Terms are in addition to any other policies referenced herein, such as our Return and Refund Policy.

2. Products and Orders

Our product listings represent a curated selection of premium outdoor and lifestyle goods sourced from a distinguished Japanese manufacturer celebrated for its mastery of metalworking and its deep connection to nature. We strive to display the products on our Website as accurately as possible; however, we do not guarantee that the colours, details, or descriptions on your monitor will precisely reflect the physical goods.

All orders placed through the Website are subject to our acceptance. Upon submitting an order, you will receive an automated confirmation via the Website, but this does not constitute our acceptance of your offer. We reserve the right, at our sole discretion, to refuse or cancel any order for reasons including, but not limited to, product availability, errors in the description or price of the product, or an issue identified by our fraud detection protocols. In such instances, we will endeavour to notify you of the cancellation. We also reserve the right to limit the quantity of items purchased per person, per household, or per order, particularly if the products are subject to limited availability.

3. Pricing and Payment

All prices listed on the Website are displayed in the local currency and are exclusive of any applicable taxes or duties unless otherwise stated. We make every effort to ensure that pricing is accurate; however, errors may occasionally occur. If we discover a pricing error in the price of the goods you have ordered, we will inform you as soon as possible. We reserve the right to cancel your order at our discretion and will offer you the option to reconfirm your order at the correct price or cancel it.

4. Return and Refund Policy

We are committed to your satisfaction with every purchase. If you are not entirely satisfied with your product, you may return it in accordance with our Return Policy.

4.1. Right to Cancel and Change of Mind
You have the right to cancel your order under applicable consumer protection regulations. For most products, you have a statutory period, typically fourteen (14) days, from the day you receive the goods to notify us of your decision to cancel the contract and return the products for a refund. This right to cancel does not affect your rights regarding faulty or misdescribed goods.

4.2. Conditions of Return
Products must be returned to us in their original condition—unused, unwashed, with all original tags attached, and in their original packaging—to qualify for a full refund. Products that are returned damaged, soiled, or showing signs of use beyond what is necessary to inspect them may be subject to a deduction in the refund amount to reflect the diminished value of the goods. You are responsible for ensuring that the returned items are securely packaged and that proof of postage is retained, as we cannot be held responsible for items lost or damaged in transit.

4.3. Faulty or Misdescribed Goods
If you receive a product that is faulty, damaged, or not as described, you must contact us as soon as possible. We reserve the right to inspect the returned item to confirm the issue before processing a refund or replacement. If the product is confirmed to be faulty, we will cover the reasonable costs of return and process a full refund or exchange.

5. Limitation of Liability

To the maximum extent permitted by applicable law, heirloomqualitygear.com shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with the use of the Website or the purchase of products. Our total liability for any claim arising from these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the amount paid by you for the specific product(s) that are the subject of the claim. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law.

6. Intellectual Property

All content included on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, is the property of heirloomqualitygear.com and is protected by international copyright and trademark laws. You may not systematically extract or re-utilise any part of the contents of the Website without our express written consent. In the event you upload or share any content (such as reviews or images), you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, and distribute that content for the purpose of operating the Website and our marketing activities.

7. User Conduct and Prohibited Uses

By using this Website, you agree to not use the Website for any purpose that is unlawful or prohibited by these Terms. You must not:

• Attempt to interfere with the proper working of the Website or any activities conducted on the Website.
• Use any robot, spider, or other automatic device to monitor or copy our web pages or content without our prior written permission.
• Transmit any viruses, malware, or other harmful code that could damage the Website or the interests or property of other users.
• Post, submit, or transmit any content that is harassing, defamatory, obscene, threatening, invasive of privacy, or otherwise objectionable.

8. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the jurisdiction in which our business is located. Both parties agree to use best efforts to resolve any disputes amicably before resorting to formal legal proceedings.

9. Amendments and Severability

We reserve the right to update, modify, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.